Job Posting Title:
Event Ticketing Support Staff
Job Description:
Nashville Superspeedway is seeking enthusiastic, customer-focused, and detail-oriented individuals to join our Event Ticketing Support Team for upcoming events in Lebanon, Tennessee. As part of the Speedway Motorsports family, we are committed to upholding four core principles:
•Take care of teammates
•Be known for remarkable events
•Positively impact the community
•Profitably improve
Event Ticketing Support Staff will be responsible for delivering exceptional guest service while assisting with a variety of ticketing operations on event days. Whether you're guiding fans through the mobile ticketing process or solving last-minute access issues, your role is critical to delivering a seamless guest experience.
Duties and Responsibilities:
•Provide outstanding customer service and support to guests during all ticketing interactions.
•Assist fans with mobile ticket setup, troubleshooting, and usage at entry gates or ticket booths.
•Operate a ticket window for walk-up sales and fan inquiries.
•Support ticketing needs using platforms such as Ticketmaster’s Archtics or TM1 Sales systems (training provided).
•Assist with ticket scanning, fan reprints, credential distribution, and other guest-related processes.
•Contribute to event-day logistics including parking check-in, camping check-in, or VIP ticket handling.
•Uphold a positive team environment and support teammates across event operations.
Required Qualifications:
•Must be at least 18 years of age.
•Strong communication and interpersonal skills; enjoy working with the public.
•Team player with a "do-whatever-it-takes" attitude.
•You must have reliable transportation to and from Nashville Superspeedway.
•Ability to learn and operate digital ticketing systems and mobile devices (training provided).
•Passionate about customer service and problem-solving in a fast-paced environment.