Hospitality Intern

Position Summary:

The Hospitality Intern provides support to the Hospitality team and must also provide consistent “Unsurpassed Service” to all internal and external Guests, focusing on communication and relationship building. Hospitality interns may work in various departments or positions within Food and Beverage and Hotel Operations, and gain exposure to management tasks and responsibilities.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Responsible for practicing, supporting, and always promoting Gun Lake Casino Resort’s Four Diamond Standards.
• Conduct regular inspections to ensure cleanliness, safety, and quality standards are met throughout the property.
• Maintain a high level of personal integrity on and off duty.
• Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
• Interact with Guests in a friendly and courteous manner and handle all Guest opportunities.
• Respond to guests’ requests, complaints and/or inquires while being courteous and prompt.
• Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.
• Maintain excellent grooming and uniform standards.
• All other duties as assigned.

Essential Qualifications:

• Must be at least 21 years of age.
• Must possess a High School Diploma or GED.
• Some College; must be a junior or senior enrolled in a bachelor’s program, preferably toward a hospitality or business designation.
• Demonstrated knowledge of Microsoft Office with proficiency in Word, Excel, Outlook and PowerPoint.
• Excellent oral and written communication skills.
• Proven ability to maintain confidentiality.
• Must be flexible, able to handle multiple tasks and establish priorities effectively.
• Must be able to utilize critical-thinking skills to work independently and make decisions without direct supervision.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
• Must have the ability to access all properties and areas.
• Must be able to lift up to 50 lbs. with or without assistance.
• Ability to read, write and input data into the computer.
• Ability to stoop, crouch and kneel.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.