Are you a passionate and creative individual with a love for weddings and events? Do you thrive in fast-paced environments and excel at connecting with people? If so, we have the perfect opportunity for you! The Castlefield Rooms an award winning events venue in Manchester City Centre are now on the lookout for a for a Senior Weddings & Events Co-ordinator to come join our fabulous team.
The Castlefield Rooms has been newly refurbed in January 2023 and is the event space linked to Dukes 92 (Manchester’s best loved canal side bar). It comprises three dedicated event rooms. The site facilitates a large number of weddings, as well as corporate events and private parties of up to 250 guests.
What you’ll be doing
As Wedding & Events Sales Coordinator, you will be responsible to responding to all enquiries whether that be corporate, social or weddings, , taking every opportunity to up sell and identify sales opportunities
Ensuring a high conversion rate of enquiries to sales
You’ll conduct venue show arounds with clients displaying your knowledge of the venue, menus and packages available
Communicating with the Operations team to ensure each event exceeds the client expectations
Ensuring the highest level of customer satisfaction, both pre-post and during each event. Conducting post event feedback requests to check satisfaction and secure repeat business if appropriate
Holding strong working relationships with all departments, including, kitchen, front of house and head office
Carrying out spot checks at events, ensuring high operational standards are met at the venue
Researching markets to identify opportunities and benchmarking
Assisting with the organisation and participation in Wedding & Event Open Days and Wedding Fairs at the venue
This role needs an enthusiastic and positive individual with exceptional attention to detail and has passion to go the extra mile for our customers! Previous experience within a similar role is essential for the right candidate with a passion for hospitality and delivering fantastic weddings and events.
What you’ll get